Contact Us | Customer Service | PNM - pnmprod

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  Call Us

  Pay by Phone 24/7
  KUBRA EZ-PAY Payment Services for PNM
  (844) PNM-PYMT (1-844-766-7968)

  Customer Service 
  (888) DIAL-PNM (1-888-342-5766)

  Hours: Weekdays, 7:30 a.m. to 6 p.m.
  Best time to call: Tues. - Thurs. 9:30 a.m. - 4 p.m.

  Speech or Hearing Impaired

  TDD-TTY: 711

  Customer Solar Programs
  (505) 241-2750

  PNM Operator
  (505) 241-2700
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  Chat With Us

  Chat Hours: Weekdays, 7:30 a.m. to 6 p.m. MT

  Live Chat
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  Get Text Alerts

  You can text PNM to get your account balance, request a payment extension, report power outages, and receive outage status updates. Text #REG to 78766 to get started. Message and data rates apply.

  • #OUT - Report a power outage
  • #ALERT - Get outage alerts
  • #BAL - Get account balance
  • #EXT - Request a payment extension
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  Mail Us

  PNM

  Main Offices
  Albuquerque, N.M., 87158

  Physical Address

  414 Silver Ave. SW
  Albuquerque, NM 87102

  Payments

  P.O. Box 27900
  Albuquerque, NM 87125-7900

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  Email Us

  You will receive a reply within 3 business days.

  Do not report an outage or electric emergency by email. Report your outage online or by texting #OUT to 78766. You can also call us 24/7 at 888-342-5766 or visit our outage center for more information on outages.

Before you email us, did you know you can do these things when you log in to your PNM.com account?

• Start, stop, and transfer service
• View and print copies of your current and previous bills
• Answer most billing questions
• View usage and payment history
• View or change your Automatic Payment plan
• Update your mailing address, phone number or email

Not Registered yet? Sign up today.