PNM Customer Service Guide
What's Inside the Guide?
Whether you're new to PNM or a longtime customer, the Customer Service Guide is designed to help you make informed energy decisions. Inside, you'll find information about your bill, payment options, assistance programs, energy-saving opportunities, rebates, and other resources available to help you manage your account with confidence.
Learn what each part of your bill means and how to manage your energy use.
Explore programs and resources available to help when you need extra support.
Discover simple ways to lower your energy use and keep more money in your pocket.
Take advantage of rebates and incentives for energy-efficient upgrades and clean energy.
Make the Most of Your PNM Service
Get the most from your electric service with the PNM Customer Service Guide. Packed with helpful tips, account tools, and customer resources, this guide can help you understand your bill, manage energy costs, explore payment and assistance programs, compare rate options, and take advantage of services designed to make managing your account easier. Whether you're a new customer or have been with us for years, you'll find practical information to help you make informed energy decisions.
Popular Customer Resources
Quickly access the tools and services customers use most to manage their accounts, make payments, start or stop service, and find available programs and resources.
New Customer Checklist
Get started with confidence using these helpful resources and tools designed to help you manage your account and make the most of your electric service.
Install the PNM Mobile App
Set up your online account
Sign up for alerts
Learn how to read your bill
Explore rebates and programs
Customer Support is Available
Call us at 888-342-5766 or chat with us online Monday through Friday, 7:30 a.m. to 6:00 p.m. You may also leave a call-back number to avoid waiting on hold.
