• Why do I have to transfer my online profile?
  • We recently enhanced our website to offer you more self-service options. To take advantage of these options, you will need to transfer your old online profile to our new system.
• Why can't I transfer my account(s) online?
  • There are a few reasons that your account cannot be transferred online, including if you have multiple paperless bill email addresses or if you don't have any accounts in your profile eligible for transfer. Call (888) DIAL-PNM for assistance.
• Why does my username have to be an email address?
  • We are strengthening security settings for our customers' protection, part of this process is switching user names to be email addresses.
• What are the password requirements?
  • We have strengthened our password requirements. Passwords are now case sensitive and must be a minimum of 8 characters with at least one special character, number or uppercase letter.
• How do I activate my online profile?
  • Once you complete the registration process, you'll receive a confirmation email. This email will include a link that must be clicked within 30 days in order to activate your new online profile.

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