Preparing for Wildfire Season: Tips from PNM

Wildfires can happen at any time, so we want to make sure you are prepared to protect yourselves and your homes from the threat of potential wildfires. Here are some important tips from PNM to help you stay safe and prevent wildfires:

Create Defensible Space: Clear vegetation and debris at least 30 feet around your home to create a buffer zone that can help prevent the spread of wildfire.

Maintain Your Property: Regularly maintain your property by clearing dead vegetation, leaves, and other flammable materials from roof, gutters, and yard.

Prepare an Emergency Kit: Assemble an emergency kit with essentials such as water, non-perishable food, flashlights, batteries, a first-aid kit, and important documents. Make sure it's easily accessible in case of evacuation.

Stay Informed: Sign up for emergency alerts and stay informed about wildfire conditions in your area. Follow evacuation orders promptly and have a plan in place for where to go and how to communicate with loved ones.

Have an Evacuation Plan: Plan evacuation routes and practice them with your family. Designate a meeting point outside the evacuation area.

Protect Your Home: Use fire-resistant materials for roofing and siding and install spark arrestors on chimneys. Consider installing fire-resistant shutters or screens on windows.

Be Cautious with Power Equipment: Avoid using power equipment on windy days and ensure that vehicles and machinery are properly maintained to prevent sparks that could ignite wildfires.

At PNM, we take wildfire mitigation very seriously and work year-round to minimize risks. To ensure you receive outage notifications, please make sure your account information is up to date. Please review and update your information online or by calling 888-DIAL-PNM.

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Support the PNM Good Neighbor Fund

The PNM Good Neighbor Fund is made possible through generous donations from PNM shareholders, employees and customers like you. To make a donation or learn more about how the PNM Good Neighbor Fund is helping our communities, visit PNM.com/gnf. Your contribution can make a meaningful difference for families and individuals in need.

Together, we can build a stronger, more resilient community for all.

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Assistance Fairs in 2025

Customers needing financial help are invited to apply for PNM's Good Neighbor Fund during our Assistance Fairs.

PNM is dedicated to helping our customers. We encourage low-income households, seniors living on fixed incomes, and customers facing financial challenges to apply for support through the PNM Good Neighbor Fund, which provides financial assistance to eligible customers struggling to pay their energy bills.

In 2025, PNM will host monthly bill assistance pop-up events across our service areas, offering opportunities to apply for assistance, connect with local services and resources, and learn energy-saving tips.

PNM customers can also apply for PNM Good Neighbor Fund assistance year-round at designated locations statewide.

If you or someone you know could benefit from energy bill assistance, visit PNM.com/help to learn more about eligibility, available resources, and upcoming events.

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Mylar Ballon Safety

Love is in the air, not the wires.

Valentine's Metallic Balloon Safety

Whether you are celebrating a family member or significant other this Valentine¿s Day, keep metallic mylar balloons indoors. Released mylar balloons can get tangled in power lines and can cause fires and power outages. Make sure to deflate metallic balloons before throwing them away. If you see a balloon entangled in a power line, do not try to remove it; instead call PNM at 888-DIAL-PNM.

Sign Up for Outage Alerts

When a power outage happens, we want to make sure you stay informed.

Outage Alerts are a convenient way for you to receive the latest updates in the event of a power outage. By signing up we will let you know when a power outage is affecting your home or business, when power restoration is expected, and the cause of your outage.

• Text #ALERT to 78766 from a number associated with your account
• Log into your PNM.com account and sign up under the Alerts & Notifications section on the Account Summary page
• Call us at 1-888-DIAL-PNM (1-888-342-5766) between the hours of 7:30 a.m. - 6:00 p.m., Monday - Friday
• Live Chat with us on PNM.com

Step-by-step instructions for how to sign up for Outage Alerts are available at PNM.com/outagealerts

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PNM is making it easier for you to manage your account online

PNM is excited to announce two enhancements to the PNM.com website designed to make managing your account even easier.

First, our login page now appears in a convenient pop-up window allowing you to log in without having to visit a separate page. The update also simplifies the process of enrolling in PNM offerings such as Budget Billing, paperless billing, and automatic payments by directing you right to the sign-up process after you login to your PNM.com account.

For more details, visit PNM.com and discover for yourself how we are making your online account management simpler and more efficient.