Terms of Use

Permitted Use | Mobile Texting | Copyright |Trademarks | Privacy Policy | Warranties and Liability | Jurisdiction | Links

ACCEPTANCE OF TERMS OF USE:

By using this Web site and its content, you agree that your use will be in accordance with these Terms of Use. You agree not to use the Web site or the content in any unlawful manner. PNM and TXNM Energy reserve the right to change these Terms of Use from time to time without notice to you except for posting the revised language on this Web site. Your continued use of this Web site and the content shall constitute your acceptance of such changes. Any reference to "content" means any information, text, trademarks, service marks, logos, images, and other graphics and artwork, and any meta tags and other computer code. Please check back to this page frequently to see the current version of the Terms of Use in effect.

PERMITTED USE:

You may view and use this Web site and its content solely for your personal, noncommercial use. If you breach these Terms of Use, the permission granted to you to view and use this Web site and its content immediately terminates.

MOBILE TEXTING:

Text #REG to 78766  to sign up, Report an Outage (#OUT), Get Outage Alerts (#ALERTS), Get Account Balance (#BAL), and Request a Payment Extension (#EXT) via PNM texting. Reply #HELP for help, reply #STOP to cancel PNM texting. Est. max 10 msgs/month. Message frequency depends on account settings. Message and data rates may apply.

To receive PNM Account Alerts & Notifications, such as Payment Reminders via text, log into your PNM.com account or Chat with a PNM agent at PNM.com. Message frequency depends on account settings.

Compatible Carriers include Verizon, T-Mobile, AT&T, Cricket, Sprint, MetroPCS and others.

Alerts and/or notifications sent via SMS may not be delivered if the mobile phone is not in range of a transmission site, or if sufficient network capacity is not available at a particular time. Even within a coverage area, factors beyond the control of the wireless carrier may interfere with message delivery, including the customer's equipment, terrain, proximity to buildings, foliage, and weather. The wireless carrier does not guarantee that alerts will be delivered and will not be liable for delayed or undelivered messages.

For additional help, contact PNMCustomerService@pnm.com or call 1-888-342-5766.

PNM respects your right to privacy. You can view our privacy policy on this page.

COPYRIGHT:

This Web site is owned by PNM and operated jointly by PNM and TXNM Energy. All content on this Web site is the copyrighted property of PNM, TXNM Energy, and their respective subsidiaries, affiliates, and any third party content providers, and is protected by U.S. and international copyright law. You may not copy, modify or distribute the content in any form without written permission from PNM, TXNM Energy, or other copyright owner.

TRADEMARKS:

The trademarks, service marks, logos, images and other graphics and artwork used and displayed, or set out in meta tags or other computer code, on this Web site ("Trademarks") are registered and unregistered trademarks of PNM or TXNM Energy, or their subsidiaries and affiliates or of other entities. Use or display of any of the Trademarks requires the express prior written permission of the owner of the Trademark.

PRIVACY POLICY:

Thank you for visiting PNM.com. Your privacy is of the utmost importance to us. The information below is designed to inform you of what information we collect, why we collect that information, and how we use it. We share your personal information with third parties only in the ways that are described below and will never sell or rent your personal information. PNM or TXNM Energy may, however, use that information internally to help better tailor this Web site to your interests and needs. When you submit your personal information to us, you are giving us your consent to the collection, use and disclosure of your information as set forth in this Privacy Policy. 

We encourage you to check the date of our Privacy Policy each time you visit the website to ensure you are aware of the latest updates in this policy. We sometimes make changes to the Privacy Policy in order to comply with the various regulations that govern privacy practices. 

Browsing our Website

In general, you can browse pnm.com without revealing any personal information about yourself. Some services, however, require you to have an account with PNM in order to view and pay your bill. In all cases, account management requires you to disclose personally identifiable information so that we may properly process your request(s). Session replay software may be used to record and replay your interaction with PNM.com. Session recordings will be used for the purpose of improving the digital experience on PNM.com. No personally identifiable information will be gathered during session recordings.

Personally Identifiable Information

Personally identifiable information may include:

  • your name
  • address
  • telephone number
  • email address

This information is used to:

  • collect payment for your service
  • communicate with you regarding your service
  • contact you with marketing offers and information by authorized 3rd-party providers
  • comply with applicable federal laws.

PNM does not share this information with 3rd-parties, except as it may be required to process your requests, to deliver marketing materials or to comply with governmental regulations. We may contract with 3rd-party companies or persons to provide certain services including electronic payment processing, data analysis and management, promotional services, etc. We call these 3rd-parties our Service Providers. We provide our Service Providers with the information needed for them to perform these services on our behalf. Please contact these 3rd-party companies directly for more information about their specific privacy policies. This information is never sold to 3rd-parties. 

Non-Personally Identifiable Information

Non-personally identifiable information includes:

  • the IP address of your computer
  • the type of computer or device you are using, etc.

This information allows us to deliver a positive user experience to you when using our site as well as to detect and prevent fraud. Note that the non-personally identification is not linked to any personally identifiable information you submit on our site.

Use of Cookies

We use session ID cookies and persistent cookies. A session ID cookie enables your website experience and expires when you close your browser.  A persistent cookie remains on your hard drive for an extended period of time or until is deleted by you. 

Opting-Out, Disclosure & Deletion

Opting Out-You may opt-out from receiving marketing material from PNM. To do so, you simply un-subscribe via the link provided in any marketing email you receive from PNM or by chatting with a representative on PNM.com and asking them to remove you. Opting out of receiving marketing materials will not affect our communications with you regarding your electric service with us and also does not affect our use of your non-personally identifiable information. 

Data Security

PNM has procedures in place to keep all information collected on our website safe and secure. 

Legal Requirements

PNM will disclose your personal information only when required or compelled to do so in accordance with the law, such as in response to court orders, subpoenas, or other legal processes, including the execution of search warrants. 

DISCLAIMER OF WARRANTIES AND LIMITATION OF LIABILITY:

PNM AND TXNM ENERGY PROVIDE THIS WEB SITE AND ITS CONTENT SOLELY FOR INFORMATIONAL PURPOSES. ALL CONTENT ON THIS WEB SITE IS PROVIDED ON AN "AS IS" AND ¿AS AVAILABLE" BASIS. THE CONTENT MAY CONTAIN INACCURACIES OR TYPOGRAPHICAL ERRORS. PNM AND TXNM ENERGY EXPRESSLY DISCLAIM ANY DUTY TO UPDATE THE CONTENT. ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THIS SITE IS DONE AT YOUR OWN DISCRETION AND RISK AND YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE THAT YOU MAY SUFFER. NEITHER PNM NOR TXNM ENERGY MAKES REPRESENTATIONS OR WARRANTIES OF ANY KIND, EITHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING BUT NOT LIMITED TO, WARRANTIES OF TITLE, NON-INFRINGEMENT OF THIRD PARTY RIGHTS, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, ERROR-FREE AND UNINTERRUPTED OPERATION OF THE WEB SITE, AND ACCURACY AND COMPLETENESS OF THE CONTENT. YOU EXPRESSLY AGREE THAT YOUR USE OF THE WEB SITE IS AT YOUR SOLE RISK.

PNM, TXNM ENERGY, AND THEIR RESPECTIVE SUBSIDIARIES AND AFFILIATES, DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, SUCCESSORS AND ASSIGNS SHALL NOT BE LIABLE TO YOU OR TO ANY THIRD PARTY FOR ANY DIRECT, INDIRECT, CONSEQUENTIAL, INCIDENTAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING WITHOUT LIMITATION ANY LOST PROFITS, BUSINESS INTERRUPTION, LOSS OF DATA OR PROGRAMS, OR COSTS TO PROCURE SUBSTITUTE PRODUCTS OR SERVICES, THAT ARISE OUT OF OR IN CONNECTION WITH YOUR USE OR INABILITY TO USE THE WEB SITE, THE CONTENT, OR ANY FUNCTIONS AVAILABLE ON OR THROUGH THE WEB SITE, EVEN IF PNM OR TXNM ENERGY IS ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. IN NO EVENT SHALL THE AGGREGATE LIABILITY OF PNM, TXNM ENERGY, AND THEIR RESPECTIVE SUBSIDIARIES, AFFILIATES, OR ANY THIRD PARTY CONTENT PROVIDERS, EITHER JOINTLY OR SEVERALLY, EXCEED US$50.00.

IF YOU BECOME DISSATISFIED WITH THE WEB SITE, YOUR SOLE REMEDY IS TO STOP USING THE WEB SITE.

SINCE SOME JURISDICTIONS DO NOT ALLOW SOME OR ALL OF THE FOREGOING EXCLUSIONS OR LIMITATIONS, THOSE PORTIONS OF THE EXCLUSIONS OR LIMITATIONS MAY NOT APPLY TO YOU.

JURISDICTION:

PNM and TXNM Energy control and operate the Web site from their headquarters in Albuquerque, New Mexico, USA. These Terms of Use will be governed by the substantive law of New Mexico, as applied to contracts entered into between New Mexico residents and performed in New Mexico, regardless of where you reside or where you transact business with PNM or TXNM Energy. You agree that the courts located in Albuquerque, New Mexico will have exclusive jurisdiction over any disputes arising out of or in connection with the Web site. You agree that you will submit to the jurisdiction of such courts.

LINKS TO OTHER WEB SITES:

This Web site contains hyperlinks to Web sites owned or operated by other parties unrelated to PNM or TXNM Energy. You acknowledge that neither PNM nor TXNM Energy controls those Web sites and acknowledge and agree that neither PNM nor TXNM Energy is responsible or liable for any content of those and any other Web sites, including errors, viruses and accessibility. Note that once you link to another Web site, you are subject to that Web site's privacy policy.

LINKS TO THIS WEB SITE:

You are granted a limited right to link to this Web site from your Web site, but only for informational purposes, and only on the condition that you provide our Webmaster with notice of the link prior to its establishment, that the link is to a whole page in this Web site, not just to a selected element or elements found on that page (e.g., a photograph, some graphics, etc.), and that you do not publish or permit to be published on your Web site any statements that are derogatory, defamatory, or otherwise harmful to or intended to harm the reputation of PNM, PNM TXNM Energy, their respective subsidiaries or affiliates.