Dear Valued Customer: 

In 2011, PNM consolidated our northern customers and southern customers (formerly served by TNMP) into one service area. As a result, residential customers in the former TNMP service area received a monthly bill credit based on how much electricity was used. We did this for customers in the former TNMP service area to help minimize the rate impact for high usage as a result of this rate consolidation. An order approving the PNM 2015 rate review by the New Mexico Public Regulation Commission (NMPRC) explained that this credit would eventually be eliminated. As a result, this credit was eliminated in the PNM rate review that was approved by the NMPRC and implemented in October 2016.

Because you are a customer in a community formerly served by TNMP, this increase may increase your bill as the weather warms up and your usage likely increases.

If you are concerned about the seasonal swings on your bill, we also suggest signing up for Budget Billing. With Budget Billing, we'll average your bills out over the course of a year for easier financial planning from month to month.

PNM Can Help You Save Energy and Money
 

PNM has a wide variety of energy efficiency programs to help you reduce your electricity usage and save money on your bill. Simple solutions such as changing incandescent lightbulbs to more-efficient LED lighting can add up to savings on your monthly bill. For these and other money saving tips, visit PNM.com/save.

To help minimize the impact of higher bills this summer, we have arranged for our customers in southern New Mexico to receive a complimentary PNM Home Energy Checkup. A specially trained PNM Energy Ambassador will meet you at your home to perform a thorough assessment of your home's lighting, heating and cooling systems and insulation and appliances. We will install up to 20 free LED light bulbs, two LED night lights, up to two efficient-flow showerheads, kitchen and bathroom faucet aerators and a smart power strip. Your Energy Ambassador will also tell you what rebates you might qualify for. 

To schedule your free PNM Home Energy Checkup, visit www.pnm.com/checkup. You may also call 1-844-378-5792. The fee will be waived at your door.

If you have any questions, please call us at 1-844-378-5792, 7:30am ¿ 6:00pm, M-F, or email us at pnm.customerservice@pnm.com.

Thank you for being a valued PNM customer.