PNM has started restoration work in areas where the South Fork and Salt wildfires have destroyed much of the existing electrical equipment, including wires, poles and distribution lines that power many of the local communities' homes and businesses. Estimated restore times will vary based on your location and the extent of the damage in the area.

We understand your need to get back into these communities and are working with urgency to repair, and in some cases rebuild, our power grid.

For the latest information on the power restoration times, visit PNM.com/outagemap or text ALERT to #78766.

As PNM begins restoration efforts, the community should be aware that intermittent outages may be required in order to restore power to the electric grid. We will do our best to minimize impacts to our customers.

We are grateful for the help of our neighboring utilities who are providing crews, equipment and materials to aid in the restoration efforts. More than 20 crews will be assisting PNM from across the region. These partnerships are critical to helping our customers get their power restored.

Our crews, and those from other utilities, are committed to working as safely as possible while getting every household reconnected.

For the latest information on the power outages, customers can visit PNM.com/outagemap or text ALERT to #78766. As PNM begins restoration efforts, the community should be aware that intermittent outages may be required in order to restore power to the electric grid.

PNM proactively stopped issuing bills for residents impacted by these wildfires in response to the evacuations in the Village. Additionally, we have removed potential delinquencies, late fees and other assessments associated with those bills.

PNM crews will automatically restore power as quickly as possible and no action is required on the home or business owner's part.

The home or business owner must contact a licensed electrician to assess and repair the damage.

Once the electrician submits a pre-final permit for reconnection to PNM at https://pnmnsd.powerclerk.com/ we will immediately process this request.

The home or business owner must contact a licensed solar installation company to assess and repair the damage.

The solar installation company will need to submit an application for interconnection to PNM at https://pnminterconnect.powerclerk.com

The State of New Mexico certified inspectors will be required to inspect the work performed and will issue an approved permit to enable reconnection.

Once inspected and approved, PNM will reconnect the residence or business as quickly as possible.

During this difficult time, we have sent PNM engineers to actively assess field conditions and report losses to PNM office personnel. In the event that significant damage was sustained at the residence or business, PNM will automatically suspend billing and service to ensure no further bills are generated at that address but your account will remain open for any support you may need through the process of rebuilding. If you would like to elect to stop service immediately, please call our Contact Center at 1-888-342-5766. You can verify the status of your service by logging into PNM.com.

Please refer to the Upgrade or Get New Electric Service section at PNM.com/esg.

If you depend on life-saving medical devices, you are encouraged to immediately engage your emergency plan as PNM cannot ensure uninterrupted power supply at this time.

PNM and the PNM Resources Foundation have donated $35,000 to funds dedicated to helping with immediate and long-term restoration efforts in Ruidoso, the Mescalero Apache Tribe and the surrounding communities. We are working to support our customers through safe restoration of power.

Our crews will be there until the very last customer has power restored.

Please show our crews patience as they work 16+ hour shifts to safely restore the greatest number of customers as fast as possible. We have partnered with Ruidoso and the state of New Mexico to restore power to critical functions for the impacted communities, such as water stations, to make it possible for local residents to safely return. Although the crews are working as quickly and safely as possible, restoration timeframes may vary throughout the Village of Ruidoso due to the severity of damage caused by the wildfires.

While our crews appreciation meeting local community members, we would ask that residents and visitors please try to not approach crews while they are working on power restoration efforts. It's critical that the power crews focus on their work uninterrupted and as safely as possible. If approached, you could unintentionally cause a safety hazard for both yourself and our crews.

Spread your appreciation for these crews on our @PNMelectric on Facebook page where we will post images and stories of crews working to restore Ruidoso.

We are here to help. We are staffing our Ruidoso Payment Center with project managers and service coordinators to support our customers - location at 1100 A Mechem Drive, Ruidoso, NM 88345. Our Live Chat is available at PNM.com. Customer service representatives are available at 1-888-DIAL-PNM.