Strong winds are expected TODAY across New Mexico. All customers should prepare for the possibility of extended weather-related outages. Report an outage here, text #OUT to 78766 or call us at 888-DIAL-PNM.
PNM is notifying customers in the Las Vegas area that there is an increased probability of a Public Safety Power Shutoff to prevent our electric system from igniting a wildfire. Las Vegas customers should prepare for a possible loss of power today that could last overnight. The decision to shut off power will be made only as a last resort. Conditions can change rapidly and may limit our ability to provide additional advanced notice before a shut off. We will do our best to keep you updated as we continue to evaluate changing conditions. Go to PNM.com/wildfire-safety for tips to prepare.
If you see a downed power line, stay away and call 911. Secure any items that could blow into power lines and cause an outage. Have an emergency kit ready with items like batteries, a flashlight and water.
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Need assistance paying your electric bill? PNM wants to help. Residential customers, with a past-due balance, can easily apply online for several payment assistance programs at one time by going to PNM.com/help. Just answer a few questions and we'll do the rest. Don't wait to apply for help. Para Española ver aquí PNM.com/ayuda.
Managing your budget is easier when you know how much you¿ll pay. PNM Budget Billing balances the seasonal highs and lows of your energy bill for a more consistent monthly payment
Things you need to know if you think you may have been the target of a phone scam or if someone used your identity to open a fraudulent PNM account.
FAQs: Billing
Can I change my due date?
Your due date is set by when your meter is read, so at this time, there is no way to change your due date.
Why do my rates change?
There are two ways your rates can change. The first is that they change seasonally. During the summer months of June, July and August, when demand and electricity costs are at their highest, higher rates will be in effect. Lower rates are in effect during the non-summer months of September through May, reflecting the lower cost of electricity at that time of year. The second way your electricity rate can change is that there are "blocks" or groupings of rates based on your monthly electricity usage. The less you use, the less you pay per average kilowatt hour.
What are the different charges on page 2 of the bill?
The different items on page 2 reflect the different charges the New Mexico Public Regulation Commission allows us to collect from customers, and these reflect the various costs associated with delivery of electricity to you.
