Prepare for Storms

We're committed to providing you with reliable power year-round. However, winter storms can create the risk of power outages. Here are some tips to keep you and your family safe and prepared this winter:

• Sign-up for text alerts by texting #REG to 78766 to register and then #ALERT for Outage Alerts.
• Have a supply of non-perishable food, water, medications, and a first-aid kit.
• Prepare flashlights and batteries: Avoid candles, which can be a fire hazard.
• Charge devices: Keep phones, laptops, and portable power banks fully charged in case of an outage.
• Insulate your home: Seal windows and doors to keep heat in and reduce energy use.
• Report Outages: Text #OUT to 78766, visit PNM.com/outage, or call us at 888-DIAL-PNM.

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Paperless Billing

Avoid clutter and stay on top of your bills with PNM's Paperless Billing plus Payment Reminders. We'll remind you to pay your bill two business days before it's due using your preferred method: email, text, or phone call.

How to Sign Up:

• Log in to your online account at PNM.com.
• You will see a Paperless Bill pop up: click the "Go Paperless Now" button to sign up.
• To sign up for Payment Reminders, click the "Sign Up" link next to Payment Reminders on your Account Summary page.
• Choose your preferred reminder method.

Enjoy the benefits of a clutter-free billing experience!

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Winter Safety Heating Tips

Stay safe and warm this winter if you are using a wood burning fireplace!

If you have a wood burning fireplace have your chimney cleaned once a year. Remember to use a fireplace screen, never leave a fire unattended and keep a fire extinguisher nearby. Also make sure you have a carbon monoxide detector in your home.

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PNM files Rate Request

PNM filed the 2025 Rate Request with the New Mexico Public Regulation Commission (Case No. 24-00089-UT).

Visit our site if you want more information on the PNM 2025 Rate Request, including the customer notice.

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2024 End of Year Recap

Energy Efficiency

• Local businesses saved over 40 million kWh with energy efficiency programs, that's enough energy to power more than 5,000 homes for a year.
• We distributed more than 14,000 energy saving kits to fifth grade classes, high school classes, and senior centers as we helped teach the importance of energy in New Mexico.
• Over 1,600 PNM Home Energy Checkups completed in our customers' homes. Customers received a comprehensive report on their homes' energy performance and learned ways to lower their monthly bills through energy efficiency tips. Schedule your free PNM Home Energy Checkup at PNM.com/checkup.

Community

• Supported more than 1,000 local nonprofit organizations with $5 million in community grants and corporate giving.
• Hundreds of PNM employees and retirees volunteered close to 10,000 hours throughout our local community.
• Education pathways 2024 Foundation grants totaled nearly $900,000.
• PNM named Outstanding Corporate Partner by the APS Education Foundation.

Good Neighbor Fund

• Supported more than 3,400 low-income, residential customers.
• Provided more than $450,000 in Good Neighbor Fund Bill assistance.

Increased Energy Usage During Winter

In the cold winter months, it takes more energy to keep your home warm.

You can't control the weather, but you can control your thermostat, which has a big effect on your bill. Set your thermostat as low as comfort permits. You can expect a 3% to 5% savings in energy use for every degree you set the thermostat lower in the winter.