Payment Extension - pnmprod

Frequently Asked Questions: Payment Extension

What are the qualifications?
Answer: If you have a PNM bill with a disconnect notice but you are unable to pay the amount due by the "pay no later than" date, you can request a payment extension. An account cannot be granted a payment extension if any of the following are true: the account has more than one bill past due; service has already been scheduled to be disconnected for non-payment; or the account is signed up for Automatic Payment, Budget Billing or Summary Bill.
What is the least I can pay?
Answer: You will be required to pay the past-due amount.
What if I can't keep my arrangement?
Answer: If you do not keep the arrangement, the disconnection process may resume.
After I make a partial payment, why do I need to call back?
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What is a payment arrangement?
Answer: A payment arrangement gives you more time to pay an amount that is already past due and helps you avoid having your services shut off due to non-payment.
What is the difference between an extension and a deferment?
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