PNM Good Neighbor Fund - pnmprod
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Good Neighbor Fund Outreach Events
See where we will be in 2024 to get help with your bill in person, an alternative to scheduling an appointment.
PNM Good Neighbor Fund: Supporting Our Communities in Need
At PNM, we are deeply committed to serving our community and ensuring that everyone has access to the resources they need. The PNM Good Neighbor Fund (GNF) provides essential utility bill assistance to income-qualified customers, including seniors and other vulnerable groups, helping them stay connected to electricity during difficult times.
In addition to GNF, our PNM CARES Program, a subprogram of the Good Neighbor Fund, offers targeted assistance to individuals facing unique hardships, such as medical challenges or domestic violence. Together, these programs reflect our dedication to lifting up those who need it most.
Who We Support
PNM Good Neighbor Fund (GNF):
The GNF is designed to assist low-income households, including seniors, by helping them manage their PNM electric bills through an annual grant that is applied directly to their PNM account. PNM proudly partners with the Rio Grande Food Project, a local 501(c)3 food pantry and community hub who is the program administrator for the PNM Good Neighbor Fund, and ensures the program is accessible to those most in need.
Eligibility Requirements:
- Income Qualification: Proof of participation in LIHEAP or SNAP for the current year.
- Past-Due Balance or Disconnect Notice: Customers must have a past-due balance or disconnect notice on their current PNM bill. Seniors (60+): Seniors are eligible even without a past-due balance or disconnect notice, as long as they meet income qualifications. Seniors are automatically approved for the maximum grant amount of $170.
- Identification: A valid ID matching the name on the PNM account, and the LIHEAP or SNAP documentation.
PNM CARES Program:
- PNM CARES provides additional support to individuals experiencing severe hardships, such as:
- Medical challenges, including cancer.
- Domestic violence situations, with referrals from shelters or advocates.
- Students and their immediate household struggling financial with basis needs
How PNM CARES Works:
- Assistance is offered through referrals from trusted community organizations of PNM only.
- These agencies will verify your hardship and eligibility, and submit the required documentation on your behalf.
By addressing both financial and personal challenges, PNM CARES helps individuals regain stability during difficult times.
How to Apply for Assistance
For PNM Good Neighbor Fund:
- In-Person at a Community Partner Location: Visit a partner location to apply. Community partners can help verify eligibility and assist with your application.
- At a PNM Bill Assistance Event: Attend a monthly bill assistance pop-up event. Find the schedule at pnm.com/events.
Documents Needed:
- Proof of current-year LIHEAP or SNAP participation.
- A past-due balance or disconnect notice (not required for seniors).
- A valid photo ID matching the PNM account holder's name.
PNM Good Neighbor Fund Locations - By Appointment Only
If you need to apply for help from the PNM Good Neighbor Fund, you can schedule an appointment at one of our community agency's offices.
| ALBUQUERQUE | ALAMOGORDO | CLAYTON |
Roadrunner Food Bank Rio Grande Food Project Call to schedule an appointment 505-831-3778 or Good Neighbor Fund Walk-ins are welcome on Wednesdays and Fridays during regular food distribution from 9 am ¿ 11 am. |
Love Inc. of Otero County |
Alternatives to Violence |
| DEMING | LAS VEGAS | LOS LUNAS, BELEN, ISLETA PUEBLO |
CitiLife Church |
Samaritan House |
Midwest NM CAP |
| RUIDOSO | SANTA FE | SILVER CITY, BAYARD, HURLEY AREA |
A new location coming soon! |
Salvation Army Office |
St. Francis Newman Center Hidalgo Medical Services - Family Support |
Supporting the Community Together
The PNM Good Neighbor Fund and PNM CARES programs are made possible through the generosity of PNM customers, employees, and shareholders.
Learn how you can start supporting today.
Every dollar donated goes directly to helping individuals and families in need.
Contact Us
For questions about the Good Neighbor Fund or PNM CARES, please email community@pnm.com
Together, we can make a meaningful impact in the lives of our community members.
PNM Good Neighbor Fund (GNF) Frequently Asked Questions
Below are answers to common questions about the PNM Good Neighbor Fund. If you have additional questions, please contact us at 833-848-6086 or visit pnm.com/help.
General Questions
What is the PNM Good Neighbor Fund?
The PNM Good Neighbor Fund (GNF) provides utility bill assistance to income-qualified customers who are struggling to pay their electric bills.
Who funds the PNM Good Neighbor Fund?
The fund is supported by donations from PNM customers, employees, and shareholders.
Eligibility
Who can qualify for GNF assistance?
The program is for low-income households who meet the following criteria:
- Provide proof of participation in LIHEAP or SNAP for the current year.
- Have a past-due bill or disconnect notice (not required for seniors).
- Present a valid ID that matches the name on the PNM account.
How do I apply for assistance?
There are two ways to apply:
- Visit a Community Partner Location: Apply in person at one of our community partner sites, where staff will assist you with your application. You find a list of locations above.
- Attend a PNM Assistance Event: Apply during one of our monthly assistance events. Visit pnm.com/events for the schedule.
What documents do I need to apply?
You'll need the following:
- Proof of LIHEAP or SNAP participation for the current year.
- A past-due bill or disconnect notice (not required for seniors).
- A valid photo ID matching the name on your PNM account.
What if I don't have all the documents?
You cannot apply without the required documents, but you can reapply once you have them.
Program Details
How long does it take to process my application?
Once approved, assistance is typically applied to your PNM account within 5¿10 business days.
Can I apply for help more than once a year?
Yes, you can apply multiple times as long as the total assistance does not exceed $170 per year.
Does GNF cover other utility bills?
No, the GNF only provides assistance for PNM electric bills. However, other utility providers, like the New Mexico Gas Company or Water Authority, may have their own assistance programs ¿ please visit their websites to learn if they have programs.
Support and Donations
How can I help support the PNM Good Neighbor Fund?
You can contribute by:
- Adding a small recurring donation to your monthly PNM bill
- Making a one-time donation at pnm.com/gnfgiving.
- Make a donation if you receive a paper PNM Bill by adding a donation before you mail it in.
- Sign up for reoccurring "Round-Up" donations
- Mail, check,, or money order made out the the PNM Good Neighbor Fund. PNM¿s mailing address is:
PNM
P.O. Box 27900
Albuquerque, NM 87125-7900
All information can be found on pnm.com/gnfgiving
Where does my donation go?
Every dollar donated goes directly to helping low-income families pay their PNM electric bills.
Need More Help?
What if I have more questions about the program?
You can contact PNM Customer Service at 833-848-6086 or visit pnm.com/help for assistance.
Are there other programs available to help with my bills?
Yes, PNM also offers energy efficiency programs to help lower your energy usage and costs. Visit pnm.com/energy-efficiency to learn more.
