Billing

Ways to get and manage your bill

Need assistance paying your electric bill? PNM wants to help. Residential customers, with a past-due balance, can easily apply online for several payment assistance programs at one time by going to PNM.com/help. Just answer a few questions and we'll do the rest. Don't wait to apply for help. Para Española ver aquí PNM.com/ayuda.

Go Paperless. Sign up to get your bill by email.Go Paperless

Say goodbye to clutter with paperless billing. You can still pay however you want but we'll email your bill each month.

 

Budget Billing

Managing your budget is easier when you know how much you¿ll pay. PNM Budget Billing balances the seasonal highs and lows of your energy bill for a more consistent monthly payment

 

Rates

Learn more about our rate structure.

 

Bill Definitions

What to know more about the different terms on your bill? Get details here.

 

Keeping Your Account Safe

Things you need to know if you think you may have been the target of a phone scam or if someone used your identity to open a fraudulent PNM account. 

FAQs: Billing

  • Can I change my due date?
    • Your due date is set by when your meter is read, so at this time, there is no way to change your due date.
  • Why do my rates change?
    • There are two ways your rates can change. The first is that they change seasonally. During the summer months of June, July and August, when demand and electricity costs are at their highest, higher rates will be in effect. Lower rates are in effect during the non-summer months of September through May, reflecting the lower cost of electricity at that time of year. The second way your electricity rate can change is that there are "blocks" or groupings of rates based on your monthly electricity usage. The less you use, the less you pay per average kilowatt hour.
  • What are the different charges on page 2 of the bill?
    • The different items on page 2 reflect the different charges the New Mexico Public Regulation Commission allows us to collect from customers, and these reflect the various costs associated with delivery of electricity to you.

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