Based upon customer input, we are redesigning our bills to be easier to understand.

We have updated our bills to be easier to read and understand, based on residential and small business customer input. The new bill design is based on your preferences as well as industry best practices.

We highlighted important information so you can quickly and easily see how much you owe and what you are paying for.

The language is less complicated, and the new charts show how you are using your energy. You can even see how weather is impacting your energy usage.

New bill design limited to residential and small business customers.

See it yourself

Watch this video to see the new bill. This video is a walk-thru of the new design elements of the bill. You will see the new designs and features that make the bill easier to read and understand.

An improved experience for solar customers.

For solar customers, your new bill design lets you easily see when a production meter is in use. You can also see your kWh used and generated, as well as your energy use history for the past year.

The cumulative renewable energy bank shows your previous balance, along with any amount added or removed, giving your current balance.

The bill also includes meter reading details, showing both estimated and actual meter readings with the date they were read. Billing details break down the math for your base charges, customer charges, your usage, your production, net usage, and billed usage.

You'll find your solar energy rate on page two at the top of billing details. And your riders are located in billing details on pages two and three under ¿Riders¿ subheading.

In 2021, 20% of residential energy was produced by home solar panels. As a solar customer, you help power New Mexico while being an important part of PNM's zero-emissions goal.

See it yourself

Watch this video to see the new bill. This video is a walk-thru of the new design elements of the bill. You will see the new designs and features that make the bill easier to read and understand.

Go Paperless

Get the same new updated bill design when you switch to paperless billing.

When you sign up for Paperless Bill, PNM will send your bill in an email. A PDF containing the details of your energy usage will be attached to the email.

The email is designed to provide you with the most important information at the very top, making it easy for you to quickly know how much your bill is, when it is due, and quickly pay it.

Now offering X Incentive when you sign up for paperless billing.

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