Adding Another PNM Account

This section is for current PNM customers who have at least one active account in their name and want to add an additional location to this account.

For landlords: set up a landlord-standby agreement

How soon should I call?

Please call us at least 3 business days before you plan to take over service at a location served by PNM.

We sometimes can start service in a new customer's name by the next business day. But next-day availability can be limited, particularly around the end and beginning of each month.

Who should call?

The person who will be the primary account holder should call to arrange adding the new location to their account. 

Information to have before calling

  1. Your current / existing address or PNM account number.
  2. The new address you want to add.
  3. The date you would like to have the service in your name at the new address.
  4. Whether you wish to participate in any customer programs; for example:
    • Budget Billing
    • PNM Good Neighbor Fund donations
    • automatic payment
    • paperless billing
    • PNM Sky Blue

Calling us to make arrangements

  • Call 888-342-5766
  • Our hours are Monday-Friday, 7:30 a.m.-6 p.m. Mountain time
  • Best time to call: Tuesdays-Thursdays, 10 a.m.-4 p.m. Mountain time

About deposits

  • Customers may be charged a deposit. The amount will typically be 1/6 of the total amount of electricity used in the last 12 months at the location you are moving to.
  • All outstanding past-due balances must be paid before adding a new account. You will receive separate bills for each address.

Additional important information

  • You'll be charged $7 plus tax to have service transferred into your name for the new account. That fee will appear on your first bill.
  • We must be able to access and read the meter - on the first attempt -  before we can move service into your name and add it to your account.

FAQs: Move In / Out

  • How soon should I call?
    • You should call at least three (3) business days before you plan to move in, take over service at a location serviced by PNM, or cancel service. We can sometimes accomodate a move in/move out request  the next business day, but this is not always possible.
  • Who should call?
    • The person that is or will be the primary account holder or secondary person listed on the account.
  • What information do I need to have when I call if I want to transfer my electric service?
    • You will need the current address or PNM account number, the date you want your service disconnected at your current address, the new address you're moving to and the date you want service started at your new address.
  • Can I arrange my move by email?
    • No. We can't schedule moves by e-mail at this time.
  • What is the $7 transfer fee and when will it appear on my bill?
    • This fee is to have service transferred and will appear on your first bill.

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