EXTREME WEATHER: Extended weather-related outages are possible through Tuesday, April 1, when severe winds throughout New Mexico are expected to peak. Please prepare for possible weather-related outages and if you see a downed powerline treat it as if it is energized and stay away. Call 911 to report any downed powerlines.
If you are experiencing a power outage, report it at PNM.com/outage.
With elevated fire risk in areas around New Mexico, PNM may adjust its system based on current conditions to be more sensitive to any contact between its powerlines and tree branches or other debris. In this case devices on the system would automatically de-energize lines when this contact occurs, until a PNM crew is able to inspect the line for damage and make any needed repairs.
Visit PNM.com/storm-safety for tips to stay safe.
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Need assistance paying your electric bill? PNM wants to help. Residential customers, with a past-due balance, can easily apply online for several payment assistance programs at one time by going to PNM.com/help. Just answer a few questions and we'll do the rest. Don't wait to apply for help. Para Española ver aquí PNM.com/ayuda.
Managing your budget is easier when you know how much you¿ll pay. PNM Budget Billing balances the seasonal highs and lows of your energy bill for a more consistent monthly payment
Things you need to know if you think you may have been the target of a phone scam or if someone used your identity to open a fraudulent PNM account.
FAQs: Billing
Can I change my due date?
Your due date is set by when your meter is read, so at this time, there is no way to change your due date.
Why do my rates change?
There are two ways your rates can change. The first is that they change seasonally. During the summer months of June, July and August, when demand and electricity costs are at their highest, higher rates will be in effect. Lower rates are in effect during the non-summer months of September through May, reflecting the lower cost of electricity at that time of year. The second way your electricity rate can change is that there are "blocks" or groupings of rates based on your monthly electricity usage. The less you use, the less you pay per average kilowatt hour.
What are the different charges on page 2 of the bill?
The different items on page 2 reflect the different charges the New Mexico Public Regulation Commission allows us to collect from customers, and these reflect the various costs associated with delivery of electricity to you.
