PNM offers financial assistance to help manage high summer energy usage

As the summer heat is still in full swing and energy consumption continues to be high, PNM offers valuable financial assistance to its customers. Recognizing the strain that high energy bills can place on households, especially those with limited incomes, PNM aims to ease worry by providing support through financial programs and resources.

The PNM Good Neighbor Fund is a program designed to assist low-income customers get caught up on past-due electric bills and avoid disconnection. Through this program, qualified PNM customers can received up to $370 credited directly on their PNM bill, once per year.

To qualify for the PNM Good Neighbor Fund, customers must meet income qualifications. These qualifications take into account factors such as household size and income level, ensuring that aid is targeted to those in genuine need.

Required is a copy of your PNM bill, identification and proof of income for everyone living in the home. If no income, then proof of no income is required. SNAP benefits or your current Low-Income Home Energy Assistance Program (LIHEAP) approval letter is accepted as proof of income.

If you do not qualify, PNM still wants to help. While not a discount program, the PNM Budget Billing program allows customers to level out their energy payments throughout the year, paying a similar amount each month, and taking the guesswork out of your monthly bill. You may also request a payment extension.

Visit PNM.com/help for details on qualifications, to apply online, or for information on the next in-person financial assistance event.

For alternative programs for customers who do not meet the income requirements, contact PNM at 888-DIAL-PNM (888-342-5766).

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People make PNM a great place to work

PNM is looking for people to join our dedicated, talented and diverse workforce across New Mexico. We're hiring for a range of positions at all experience levels, including meter readers, customer experience advisors, engineers, accountants and more.

Help us transition to carbon-free electricity and make an impact in your local community as we light up nearly 550,000 homes and businesses.

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Safety Corner: Safe charging for EVs

Electric vehicles (EV) are more practical and affordable than ever. Here are a few tips to help keep you safe:

• Make it a habit to visually inspect the EV charging cable before use.
• Never use a damaged charger and follow manufacturer's user guide.
• Only use manufacturer-provided or approved charging cables.
• Don't allow children to play with any charging equipment.
• All EV chargers should be installed by a qualified electrician.

Visit PNMDriveElectric.com to learn more about EV benefits, charging,and more.

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New in-person payment locations starting September 2023

You will now be able to pay your PNM bill in person using cash or debit card at any Walgreens or Pilot Flying J locations. This is a convenient and safe way to pay your PNM bill. Your payment will be applied to your PNM account within minutes. You can also choose from other payment options such as online, phone, bank bill-pay service, mail, or automatic payment.

Please visit PNM.com/paybill for more information on how to pay your bill the way you prefer.

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When outside temperatures are up, scammers are out

Spikes in scam reports often occur during the summer months when more people are dependent on electricity to cool their homes. Scam reports show that customers fell victim because they reacted out of fear and overlooked the red flags of the scam, explaining that they were afraid to be without power during the heat of the summer. Don't fall victim to scammers.

Here's what to look out for:

• The scammer has a caller ID that reads PNM or will add a 505-prefix attempting to localize the number.
• They may know your name and address and will claim you are past due on your PNM bill.
• They will demand you pay over the phone to prevent power from being disconnected.
• They only take payment over the phone via a prepaid card, gift card, or electronic transfer.
• Scammers will claim a technician is on their way to disconnect your power and demand you pay within a short window of time, usually 1-hour to avoid disconnection.
• If the caller is calling at odd hours, during the weekend or on a holiday, it's most certainly a scam.

If you think you have been a victim of a scammer, please notify PNM as soon as possible at PNM.com/scam or 888-DIAL-PNM (888-342-5766)

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